Last updated: 20/11/2025
1. Introduction
Welcome to Railstock.
By accessing this website, browsing our products, or placing an order, you agree to be bound by these Terms & Conditions.
Please read them carefully before using our website or making a purchase.
These Terms apply to all visitors, customers, and users of the site.
2. About Us
We operate as an online retailer offering model railway products, accessories, scenery, tools, and other hobby-related goods.
Some products are stocked directly by us, while others are fulfilled by external suppliers.
3. Use of the Website
You agree that:
- You will not use the site for any unlawful purpose.
- You will not attempt to interfere with the website’s operation or security.
- You will not copy or redistribute content without permission.
We reserve the right to update, modify, or remove products or content at any time.
4. Product Information
We make every effort to ensure:
- product descriptions are accurate,
- images are clear,
- specifications are correct.
However, minor variations may occur depending on suppliers and manufacturing batches.
Colours, packaging, and measurements may differ slightly.
5. Prices & Payment
All prices shown on the website are in GBP (£) and include any applicable taxes unless otherwise stated.
Payment must be made at the time of ordering using the payment methods provided.
We reserve the right to:
- update prices without notice,
- refuse or cancel any order where payment is not successfully processed,
- limit quantities on certain items.
6. Order Process
When you place an order:
- You will receive an order confirmation email.
- Fulfilment will begin either by us or by our selected supplier.
- A dispatch confirmation will be sent once the item has shipped.
We reserve the right to cancel any order if:
- the product is unavailable,
- there is a pricing or listing error,
- payment issues occur.
Any cancelled orders will be refunded in full.
7. Third-Party Fulfilment
Some items are delivered directly from third-party suppliers or warehouses.
By placing an order for such items, you understand and agree that:
- packaging may differ from standard retail packaging,
- delivery times may vary,
- returns must follow the procedure we provide,
- items must be returned to the warehouse they were shipped from (which may be outside the UK) where applicable.
We handle communication with the supplier on your behalf.
8. Shipping & Delivery
Dispatch and delivery times vary depending on stock location and supplier processing times.
Estimated delivery times will be shown during checkout but are not guaranteed due to factors outside our control (postal delays, customs processing, high-volume periods, etc.).
We are not liable for delays caused by couriers or customs, though we will assist in resolving issues wherever possible.
9. Returns & Refunds
By purchasing from our store, you agree to our Returns Policy, which forms part of these Terms.
Your statutory rights under UK law remain unaffected.
If you believe your item is:
- faulty,
- damaged,
- incorrect, or
- lost in transit,
you must contact us within the timeframe stated in our Returns Policy.
We reserve the right to reject any return that does not meet the conditions outlined in the policy.
10. Privacy
Your information is handled in accordance with our Privacy Policy, which explains how your data is collected, used, stored, and protected.
By using this site or placing an order, you agree to the terms of our Privacy Policy.
11. Limitation of Liability
We are not responsible for:
- any indirect or consequential loss,
- delays caused by suppliers or couriers,
- damages caused by improper use of the products,
- losses related to business, trade, or resale unless explicitly agreed.
Our total liability for any claim shall not exceed the amount you paid for the product in question.
12. Accounts and User Information
If you create an account on our site:
- you are responsible for keeping your login details secure,
- you must provide accurate and up-to-date information,
- we may suspend or terminate accounts that violate our Terms.
13. Changes to These Terms
We reserve the right to amend or update these Terms & Conditions at any time.
Changes will be posted on this page with an updated date.
Continued use of the site after changes means you accept the updated terms.
14. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be resolved in UK courts.
15. Contact Us
For any questions regarding these Terms, please contact:
📧 info@railstock.co.uk